Please contact our Tauranga office immediately on 0800 576 997 if you need to amend your order.

If goods have not yet been dispatched from our warehouse, we can adjust the invoice. Custom-ordered machinery or non-stock indent items cannot be cancelled once production has commenced.

Our team is available Monday–Friday, 8:00am–5:00pm. For urgent machine breakdowns or parts enquiries, call us directly. Emails are typically answered within 2 hours during business hours.

We currently ship to New Zealand as standard. To enquire about shipping to a different destination, please contact us.

Spare Parts & Consumables: Orders placed before 10:00am are dispatched same-day via overnight courier (North Island) or 2-day service (South Island).

Machinery: Large equipment is freighted. Transit times are typically 2-3 working days nationwide. We can arrange urgent point-to-point delivery if required.

Consumables: Unopened, stock-standard bags and films may be returned within 14 days, subject to a restocking fee. Food contact items cannot be returned if opened.

Machinery: All equipment is covered by our commercial warranty (12 months parts & labour for most units). Returns for non-faulty machinery are not accepted unless pre-arranged and subject to depreciation/restocking costs.

We offer 20th-of-the-month credit terms for regular commercial customers. Please request a credit application form from our accounts team.

First-time machinery purchases typically require a deposit 70% & full payment prior to dispatch.